Help & Contact

All our families are nominated by local schools and our four local authority social work teams - all the hampers go to Teesside families.

We rely on nominating professionals to target our support to only those in genuine need. 

We have put together some lists of items you could consider including in your hamper. Please click HERE for more information and a list of food and gift ideas. 

Yes, it is very important that EVERY BAG has a label attached to ensure the hamper is delivered to the correct family.

Please if possible staple the label to the bag(s) avoiding the QR code. Please do not laminate the label as the QR code will not scan.  

The best type of bags are the major stores Christmas Bags (or similar) made of plastic. Please do not overfill them as they can become very heavy - it is better to use an extra bag. Please DO NOT use cardboard boxes as they are just too difficult to lift and transport.

Please do not use the very large card/paper gift bags as due to the damp conditions at the drop-off/pickup location, we found they literally fell apart when we tried to move them. If you so wish, you can use smaller gift bags which can then be included in the main sturdier bag but please do not seal any gift bags.

The nominations are usually received by mid-October. Once we have all the nominations, we will then start to allocate the families.You should hear from us no later than the end of October. Please check our FB page for updates.

When we allocate your family, we will pass on any information which has been included when the family is nominated, otherwise we will not be able to tell you the likes and dislikes of the family members.

We are unable to provide any clothing sizes as all the families are anonymous to us. If you would like to provide clothing, please consider including a gift receipt in case the item doesn’t fit.

Yes, but please do not seal it and do not include any personal information or contact details.

If you wish to include a gift voucher to enable the family to buy some fresh food items, please limit this to an absolute maximum of £5.00 per family member i.e. 4 people would be £20 

Yes, if you are able, please include a gift for each family member. Please visit HERE for more information and to download a list of toy and gift ideas. 

No, please do not wrap any gifts as they need to be checked by the nominating organisations for suitability - we will only have to unwrap them!!!  You can include gift wrap, if you so wish.

Please do not include fresh food as there may be a time delay in you dropping your hamper to us and it being delivered to the family.

Please click HERE for the latest information.

Unfortunately, we need all the hampers with us by the last drop off day as they will be collected / delivered over the following days. If you cannot drop off on those days, please email hampers@cause-foundation.org.uk and we will endeavour to make alternative arrangements BEFORE the official drop off days. However, please bear in mind that everyone at CAUSE Foundation is a volunteer and we have other commitments - we are extremely busy at this time and we may be limited in what we can offer. 

Yes, of course. Please include all the information on the labels which is within the PDF but don't worry about the QR code - we can manually access your hamper information.